Privacy Policy
What we collect, why we collect it, and who it is shared with.
Overview
Sleep n Flow ("we", "us", "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard information when you visit sleepnflow.com or place an order with us. By using our website, you agree to the practices described in this policy.
Information we collect
Personal information you provide:
- Full name
- Delivery address
- Phone number
- Email address
- Order and payment information
Automatically collected information:
- Browser type and version
- Device type
- Pages visited and time spent on the website
- IP address (used for analytics and security purposes only)
We do not collect or store sensitive health or medical information beyond what is necessary to process your order. The sleep check runs entirely in your browser — your answers are never transmitted to us or stored.
How we use your information
- Process and fulfil your orders
- Contact you regarding your order status, delivery, or inquiries
- Provide customer support and respond to your questions
- Send order confirmations and receipts
- Improve our website and service
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Information sharing
We may share your information only with delivery partners (such as Aramex or DHL) solely to fulfil your order, payment processors for secure payment handling, and legal authorities if required by applicable law.
Data retention
We retain your personal data for as long as necessary to fulfil your order and comply with applicable legal, accounting, or reporting requirements. You may request deletion of your data by contacting info@sleepnflow.com.
Cookies
Our website may use cookies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings at any time.
Your rights
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Withdraw consent where processing is based on consent
To exercise these rights, contact info@sleepnflow.com.
Security
We take reasonable measures to protect your information from unauthorised access, disclosure, or loss. However, no internet transmission is completely secure and we cannot guarantee absolute security.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Contact
For questions about this policy, contact us at info@sleepnflow.com or +961 76 848 532.