Shipping Policy
How and where we deliver, what it costs, and how payment works on arrival.
Overview
Sleep n Flow delivers sleep and respiratory care products across Lebanon and internationally to Turkey, Dubai (UAE), Saudi Arabia, and Qatar. We are committed to ensuring your order reaches you safely and in excellent condition.
Delivery areas
We currently deliver to:
- All regions of Lebanon
- All regions of Turkey
- Dubai, United Arab Emirates
- Kingdom of Saudi Arabia
- Qatar
For inquiries about delivery to other countries, please contact us at info@sleepnflow.com.
Shipping fees
Shipping fees are calculated based on your delivery location and the size or weight of your order. You will be presented with the applicable shipping cost before confirming your order.
For specific shipping fee inquiries, contact us at info@sleepnflow.com or call +961 76 848 532.
Processing and delivery times
We contact you to confirm your order and delivery details before dispatch, and we will give you the expected processing and delivery window for your location at that point. Delivery times vary based on location, stock availability, and logistics partner schedules.
Shipping partners
Lebanon: Delivery is handled directly by Sleep n Flow.
International (Turkey, Dubai, KSA, Qatar): Delivery is handled by established international logistics partners including Aramex and DHL. The exact carrier used may vary based on destination and order size.
Payment at delivery
Lebanon: Orders can be paid by Cash on Delivery or via Whish at the time of delivery.
International: Payment arrangements are coordinated through the delivery company at the time of shipment. Our team will confirm the process with you before dispatch.
Order tracking
Once your order is dispatched, you will be provided with tracking information through your delivery carrier. For any updates on your order status, contact orders@sleepnflow.com or call +961 76 848 532.
Damaged or incorrect items
If your order arrives damaged or contains an incorrect item, please contact us within 48 hours of delivery at care@sleepnflow.com with your order details and photographs of the issue. We will work to resolve the matter promptly.
Contact
For questions about this policy, contact us at info@sleepnflow.com or +961 76 848 532.