Warranty Policy
Every CPAP, AutoSet and BiPAP machine carries a 1-year warranty against manufacturing defects.
Overview
Sleep n Flow stands behind the quality of every machine we sell. All CPAP, AutoSet, and BiPAP machines purchased from Sleep n Flow come with a 1-year warranty covering manufacturing defects.
What is covered
- Manufacturing defects in materials and workmanship
- Device malfunction not caused by user error, physical damage, or unauthorised modification
- Hardware failures under normal use conditions within the warranty period
What is not covered
- Damage caused by misuse, negligence, accidental damage, or physical impact
- Water damage or damage caused by improper cleaning
- Consumable parts and accessories (masks, cushions, headgear, tubing, filters, humidifier chambers)
- Damage caused by using the device with unapproved or incompatible accessories
- Unauthorised repairs or modifications by any party not authorised by Sleep n Flow
- Damage caused by using the device outside its specified operating conditions
- Normal wear and tear
Warranty period
| Product category | Warranty period |
|---|---|
| CPAP machines | 1 year from date of purchase |
| AutoSet machines | 1 year from date of purchase |
| BiPAP machines | 1 year from date of purchase |
| Masks | No warranty (consumable — non-returnable) |
| Accessories | No warranty (consumable) |
How to make a warranty claim
- Contact us within the warranty period.
- Email warranty@sleepnflow.com with your full name, order reference or proof of purchase, a description of the issue, and photos or video of the defect where applicable.
- Our team will assess the claim and respond with next steps.
- If the claim is approved, we will arrange for the device to be collected, inspected, repaired, or replaced.
Repair or replacement
If a warranty claim is approved, Sleep n Flow will, at its discretion, repair the defective device or replace it with the same or an equivalent model. We do not guarantee a replacement with an identical model if the original is discontinued. Refunds under warranty are granted only where repair and replacement are not feasible.
Proof of purchase
A valid warranty claim requires proof of purchase from Sleep n Flow. Please retain your invoice or order confirmation for this purpose.
Contact
For questions about this policy, contact us at info@sleepnflow.com or +961 76 848 532.