Returns & Refunds
Machines may be returned within 3 days. Masks and accessories cannot be returned, for hygiene reasons.
Overview
At Sleep n Flow, we want you to be satisfied with every purchase. Please read this policy carefully before ordering, as it differs between product categories.
Machines (CPAP, BiPAP, AutoSet devices)
Return window
Machines may be returned within 3 days of the delivery date, provided they meet all return conditions listed below.
Return conditions
To be eligible for a return, the machine must:
- Be unused and in its original, unaltered condition
- Be returned in its original packaging with all original accessories, manuals, and components included
- Not have been configured or connected to a mask for patient use
- Be accompanied by proof of purchase
How to initiate a return
To request a return, contact us within 3 days of delivery at warranty@sleepnflow.com or +961 76 848 532. Our team will guide you through the return process and confirm collection or drop-off arrangements.
Refunds on machines
Once the returned machine has been received and inspected, we will process your refund and confirm the expected timeframe with you at that point. Refunds are issued via the original payment method where possible.
Masks and mask components
Masks are non-returnable. For hygiene and safety reasons, CPAP and BiPAP masks — including cushions, headgear, and mask frames — cannot be returned or exchanged once dispatched, regardless of whether they have been opened or used.
We strongly recommend contacting our team at info@sleepnflow.com before ordering a mask to confirm the correct size and model for your therapy needs.
Accessories and replacement parts
Accessories and replacement parts (filters, tubing, humidifier chambers, and similar) are non-returnable once dispatched, due to the nature of these products and hygiene considerations.
Damaged or defective items
If your product arrives damaged or is found to be defective upon delivery, please notify us within 48 hours of receiving the item at care@sleepnflow.com or +961 76 848 532. Include your order details and clear photographs of the issue.
Damaged or defective items are assessed case by case. If confirmed as a manufacturing defect or shipping damage, we will arrange a replacement or refund as appropriate.
Warranty claims
Warranty claims for manufacturing defects within the 1-year warranty period should be directed to warranty@sleepnflow.com. See our Warranty Policy for full details.
Contact
For questions about this policy, contact us at info@sleepnflow.com or +961 76 848 532.